酒店回复：

I am glad to hear that you enjoyed your stay with us.

酒店回复：

Thank you for taking a moment to review Hotel Indigo Cleveland Downtown. We’re pleased you enjoyed the clean, comfortable rooms, friendly service, and the walkable convenience of our neighborhood. plus the nearby garage just across the street. We look forward to welcoming you back on your next visit to downtown Cleveland.

酒店回复：

Thank you for taking the time to share your experience. We’re sorry that breakfast timing and temperature fell short, and we understand how frustrating that can be. We’re also concerned to hear about the valet key issue. Your comments have been escalated to our leadership teams for immediate review so service flow and procedures can be reinforced with urgency. We appreciate you bringing this to our attention and hope you’ll consider giving our neighborhood hotel another opportunity to deliver a smoother visit in downtown Cleveland.

酒店回复：

Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced, particularly with the lack of continental breakfast, the high prices, and the response from our staff during a difficult moment. Your comfort and safety are our top priorities, and I'm disappointed to hear we fell short. I assure you that your concerns will be addressed with our team to prevent future occurrences. Please reach out if there's anything further, we can do to make amends.Thank you for your understanding.

酒店回复：

Thank you for your kind review, praising our clean, gorgeous facility and proximity to Cleveland’s attractions. We’re delighted that we provided you with a stay worthy of a perfect rating. Your thought about our parking options is appreciated. We hope you’ll stay with us again. Sincerely, Hotel Indigo Team.

酒店回复：

Thank you for bringing this matter to our attention. We understand your concerns and are sharing this with our leadership team. We hope for another chance to impress you with our high standards. Again, we appreciate your feedback.

酒店回复：

Thank you, Robert, for sharing your feedback about your recent stay. We’re sorry to hear that the condition of the HVAC unit affected your comfort and triggered allergy concerns. Your comments have been shared with our maintenance and leadership teams so this can be addressed promptly and thoroughly. We appreciate you bringing this to our attention and hope you’ll consider giving our neighborhood hotel another opportunity in the future so we can provide a more comfortable and restful experience.

酒店回复：

Thank you so much for your wonderful feedback! We are thrilled to hear that our staff went above and beyond to assist you with your late-night decision. Providing friendly and helpful service is our top priority, and it’s rewarding to know we met your expectations. Your recommendation means a lot to us!If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. We hope to welcome you back soon!